RPA (Robotic Process Automation) is the next “big thing” in process improvement in service & transactional.
We have all heard about it – but many of us need to better understand what it means. Is it the death knell for lean or a fantastic opportunity for LSS professionals? Either way it will affect all of us.

We are delighted to announce that we have been shortlisted for the Chemical Industry Service Provider of the year.

Some of us have a lot of text data we don’t know how to analyse – customer complaints, verbatim customer feedback comments, descriptions in deviations or events data, repair or breakdown reports are just a few examples.